Cogwell operates a watch repair workshop at 9 Charoen Krung Road, Bang Rak, Bangkok 10500. We are committed to handling personal information with care and transparency. This policy is written in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand (PDPA).
If you have questions about any part of this policy, you are welcome to reach us at [email protected] or by telephone at +66 86 257 9410.
1. Information We Collect
We collect only the information needed to carry out the repair or restoration work you bring to us, or to respond to an enquiry you submit through this website. This may include:
- Contact details — your name, phone number, and email address, so we can reach you about your watch or your enquiry.
- Watch and service information — the make, model, and condition of your timepiece, and the nature of the work requested, so we can carry out and record the service accurately.
- Website usage data — basic, anonymised data about how visitors use this site, such as pages viewed and referring source, gathered through standard server logs and analytics tools.
- Cookie data — small files stored in your browser that support site functionality and basic analytics. See our Cookie Policy for full details.
We do not collect sensitive personal data, financial account details, or any information beyond what is reasonably necessary for the purposes described here.
2. How We Use Your Information
Information you provide is used for the following purposes:
- To receive, carry out, and follow up on repair and restoration work.
- To contact you with updates on the progress or completion of your service.
- To maintain a service record for the work carried out on your timepiece.
- To respond to enquiries submitted through the website contact form.
- To understand how visitors use this website so we can improve it.
We do not use your information for unsolicited marketing, and we do not sell or rent your details to third parties.
3. Legal Basis for Processing
Under the PDPA, we process personal data on the following grounds:
CONTRACT PERFORMANCE
When you bring a watch in for repair or submit a service request, processing your contact and watch information is necessary for us to perform the work you have requested.
LEGITIMATE INTEREST
We have a legitimate interest in maintaining records of completed work, improving our website, and responding to enquiries. We take care to balance this interest against your rights.
CONSENT
Where we use non-essential cookies or collect optional information, we do so only with your consent, which you may withdraw at any time.
4. How Long We Keep Your Information
We keep your personal information only for as long as it is reasonably needed:
- Service records and contact details related to completed work are retained for up to five years for reference and after-service support.
- Enquiries that do not result in a service booking are retained for a maximum of twelve months.
- Website usage and cookie data is retained in anonymised form for up to thirteen months, consistent with standard analytics practices.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in limited circumstances:
- Service partners — on rare occasions where specialist parts or sub-contracted work are needed, we may share minimal watch details with trusted suppliers. We do not share your contact information in these cases unless explicitly necessary and agreed with you.
- Website services — our website hosting and analytics providers may process anonymised data on our behalf. These providers are bound by contractual obligations consistent with the PDPA.
- Legal obligations — we may disclose information where required to do so by Thai law or a lawful authority.
6. Your Rights Under the PDPA
As a data subject under Thai law, you have the right to:
ACCESS
Request a copy of the personal data we hold about you.
CORRECTION
Ask us to update or correct inaccurate information.
DELETION
Request erasure of your data where it is no longer needed for the original purpose.
RESTRICTION
Ask us to restrict how we process your data in certain circumstances.
PORTABILITY
Receive your data in a structured, commonly used format where applicable.
OBJECTION
Object to processing carried out on the basis of legitimate interest.
To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable period and in accordance with the PDPA. There is no charge for making a request.
7. Cookies
This website uses cookies to support basic functionality and to understand how the site is used. You can manage your cookie preferences at any time. For a full explanation of the cookies in use, please read our Cookie Policy.
8. Security
We take reasonable technical and organisational steps to protect the information we hold. Our workshop records are stored securely, and this website uses HTTPS encryption. No method of storage or transmission over the internet is entirely without risk, but we work to keep your information safe.
9. Third-Party Links
This website may contain links to external sites. We have no control over those sites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any external websites you visit.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in how we work or in applicable law. Any changes will be posted on this page with a revised date. Where a change is significant, we will take reasonable steps to bring it to your attention.
Contact the Data Controller
If you have any questions, concerns, or requests relating to how we handle your personal information, please get in touch: